GenM Online • FAQ
One clear ladder: Legacy → Review → Social → Voice → Suite.
This page collects the most common questions owners ask before starting a $1 GenM AI Legacy trial, upgrading into GenM AI Review Engine or GenM AI Social Engine, adding GenM Voice AI — 24/7 Receptionist, or investing in Business Suite AI.
Not sure which step in the ladder you’re at? Send a quick note to info@genm.online with your business type, team size, and current review count. We’ll recommend where to start in the Legacy → Engine → Voice → Suite path.
Step 1 • AI Legacy
GenM AI Legacy — your universal starting point.
Start here if you’re asking, “Where do I begin?” or “Is GenM a fit for my business?” Legacy is the only on-ramp into the rest of the stack.
AI Legacy & first activation
Legacy is not another product. It’s the activation system that prepares you for AI Review Engine, AI Social Engine, Voice AI, and Business Suite AI.
What is GenM AI Legacy in the offer ladder?
GenM AI Legacy is Step 1 in the hierarchy. It’s your $1 Founder Activation path and your ongoing $99/month activation system. Legacy connects your business to the GenM workspace, runs a focused onboarding survey, and walks you through a 48-hour test using real AI credits so you’re ready to upgrade into:
• GenM AI Review Engine (reviews first).
• GenM AI Social Engine (social cadence).
• GenM Voice AI — 24/7 Receptionist (calls).
• Business Suite AI (full operating system).
• GenM AI Review Engine (reviews first).
• GenM AI Social Engine (social cadence).
• GenM Voice AI — 24/7 Receptionist (calls).
• Business Suite AI (full operating system).
What comes after GenM AI Legacy?
The standard path is:
1) GenM AI Legacy — $1 trial, $99/month activation.
2) GenM AI Review Engine — your first standalone engine to fix reviews and reputation.
3) GenM AI Social Engine — your content and social planner engine.
4) GenM Voice AI — 24/7 Receptionist — upgrade to stop missing calls.
5) Business Suite AI — a 30-day, done-for-you build of your entire GenM operation.
You don’t have to buy everything at once. You climb the ladder one step at a time as the previous step is working.
1) GenM AI Legacy — $1 trial, $99/month activation.
2) GenM AI Review Engine — your first standalone engine to fix reviews and reputation.
3) GenM AI Social Engine — your content and social planner engine.
4) GenM Voice AI — 24/7 Receptionist — upgrade to stop missing calls.
5) Business Suite AI — a 30-day, done-for-you build of your entire GenM operation.
You don’t have to buy everything at once. You climb the ladder one step at a time as the previous step is working.
Does the $1 AI Legacy trial really include AI credits?
Yes. The $1 AI Legacy trial includes an AI Power Credit, typically enough for up to 10 smart review replies or 5 AI-powered social posts. You see real AI outputs connected to your business before you decide to:
• Continue on the $99/month AI Legacy plan, and/or
• Upgrade into GenM AI Review Engine, AI Social Engine, or Voice AI.
• Continue on the $99/month AI Legacy plan, and/or
• Upgrade into GenM AI Review Engine, AI Social Engine, or Voice AI.
Do I need a team, or can I run the ladder solo?
You can run the entire hierarchy as a solo owner. The stack is designed so one person can operate:
• AI Legacy to keep the system warm and activated.
• AI Review Engine to drive reviews and reputation.
• AI Social Engine to maintain a baseline content cadence.
As you add GenM Voice AI — 24/7 Receptionist and Business Suite AI, you can introduce additional users, but the ladder always respects the solo-owner starting point.
• AI Legacy to keep the system warm and activated.
• AI Review Engine to drive reviews and reputation.
• AI Social Engine to maintain a baseline content cadence.
As you add GenM Voice AI — 24/7 Receptionist and Business Suite AI, you can introduce additional users, but the ladder always respects the solo-owner starting point.
Step 2 & 3 • Engines
GenM AI Review Engine & GenM AI Social Engine.
These are your core standalone engines: one solves reviews and reputation, the other solves content and cadence. Both sit on top of AI Legacy.
GenM AI Review Engine
The first standalone engine in the ladder — built to fix reviews and reputation before anything else.
How does GenM AI Review Engine fit into the hierarchy?
GenM AI Review Engine is Step 2 after AI Legacy. Once your Legacy trial and activation are complete, AI Review Engine becomes your primary program to:
• Turn on the 48-hour launch, 10-day review momentum, and 14-day power sprint.
• Centralize Google & Facebook reviews.
• Automate review requests and replies using AI.
For most owners, the rule is: Legacy first, then AI Review Engine. Everything else builds on top of a healthy review engine.
• Turn on the 48-hour launch, 10-day review momentum, and 14-day power sprint.
• Centralize Google & Facebook reviews.
• Automate review requests and replies using AI.
For most owners, the rule is: Legacy first, then AI Review Engine. Everything else builds on top of a healthy review engine.
How fast should I see results from AI Review Engine?
AI Review Engine is built for visible movement, fast:
• First 48 hours: connect core channels and send your first 5–10 review requests.
• Days 3–10: follow the review momentum plan aiming for 10 new public reviews.
• Days 11–24: turn on full automation and push toward 20+ reviews as a stable base.
This is the “prove it” step before layering in AI Social Engine or Voice AI.
• First 48 hours: connect core channels and send your first 5–10 review requests.
• Days 3–10: follow the review momentum plan aiming for 10 new public reviews.
• Days 11–24: turn on full automation and push toward 20+ reviews as a stable base.
This is the “prove it” step before layering in AI Social Engine or Voice AI.
Can I use AI Review Engine without upgrading to Social or Voice yet?
Yes. Many owners stay at:
• AI Legacy → AI Review Engine
until reviews are consistently coming in. Once the review engine is stable, you can move to Step 3 (AI Social Engine) and Step 4 (Voice AI) without rebuilding any part of the foundation.
• AI Legacy → AI Review Engine
until reviews are consistently coming in. Once the review engine is stable, you can move to Step 3 (AI Social Engine) and Step 4 (Voice AI) without rebuilding any part of the foundation.
GenM AI Social Engine
The second standalone engine — built to turn your offers, wins, and reviews into a consistent social presence.
Where does GenM AI Social Engine sit in the offer ladder?
GenM AI Social Engine is Step 3. The typical progression is:
1) AI Legacy → trial + activation.
2) AI Review Engine → fix reviews & reputation.
3) AI Social Engine → build social cadence around those wins.
You can run AI Social Engine as a standalone program, but it’s strongest when fed by real reviews and outcomes coming from AI Review Engine.
1) AI Legacy → trial + activation.
2) AI Review Engine → fix reviews & reputation.
3) AI Social Engine → build social cadence around those wins.
You can run AI Social Engine as a standalone program, but it’s strongest when fed by real reviews and outcomes coming from AI Review Engine.
How does AI Social Engine use my reviews and wins?
AI Social Engine connects to your planner and uses AI to:
• Pull in new reviews and testimonials from AI Review Engine.
• Draft post ideas and captions that match your tone.
• Schedule content across key platforms without you starting from a blank page.
The engine is built so that Step 2 (reviews) automatically feeds Step 3 (social).
• Pull in new reviews and testimonials from AI Review Engine.
• Draft post ideas and captions that match your tone.
• Schedule content across key platforms without you starting from a blank page.
The engine is built so that Step 2 (reviews) automatically feeds Step 3 (social).
Do I have to buy both engines at once?
No. You can:
• Start with AI Legacy → AI Review Engine only.
• Add AI Social Engine once you’re seeing consistent review activity.
The hierarchy is designed so each step stands on its own but becomes more powerful as you climb.
• Start with AI Legacy → AI Review Engine only.
• Add AI Social Engine once you’re seeing consistent review activity.
The hierarchy is designed so each step stands on its own but becomes more powerful as you climb.
Step 4 & 5 • Voice & Suite
GenM Voice AI — 24/7 Receptionist & Business Suite AI.
These are your upgrade levels: Voice AI replaces missed calls; Business Suite AI architects your entire GenM operation in a 30-day build.
GenM Voice AI — 24/7 Receptionist
Step 4 in the ladder — for owners who can’t afford to miss calls or unqualified leads.
When should I add GenM Voice AI — 24/7 Receptionist?
Voice AI makes the most sense when:
• You have a working review engine (Step 2).
• You’re beginning or planning a social cadence (Step 3).
• Missed calls or slow follow-up are costing you leads.
In the hierarchy, Voice AI is Step 4 — the moment you decide every inbound call and lead deserves a consistent AI-backed, brand-aligned response.
• You have a working review engine (Step 2).
• You’re beginning or planning a social cadence (Step 3).
• Missed calls or slow follow-up are costing you leads.
In the hierarchy, Voice AI is Step 4 — the moment you decide every inbound call and lead deserves a consistent AI-backed, brand-aligned response.
What exactly does the Voice AI Receptionist handle for me?
GenM Voice AI — 24/7 Receptionist can:
• Answer calls when you’re busy, in session, or off the clock.
• Capture caller details and reason for calling.
• Book appointments directly into your calendars.
• Log everything into your GenM CRM so AI Review Engine and AI Social Engine have more data to work with.
It’s designed as a natural upgrade once Steps 1–3 are in motion.
• Answer calls when you’re busy, in session, or off the clock.
• Capture caller details and reason for calling.
• Book appointments directly into your calendars.
• Log everything into your GenM CRM so AI Review Engine and AI Social Engine have more data to work with.
It’s designed as a natural upgrade once Steps 1–3 are in motion.
Business Suite AI
Step 5 — the top of the ladder. A 30-day, done-for-you build when you’re ready to treat GenM as your full operating system.
Where does Business Suite AI fit in the GenM hierarchy?
Business Suite AI is the top of the ladder — Step 5. It’s a 30-day, done-for-you build for owners who have:
• Validated AI Legacy and AI Review Engine.
• Often started or planned AI Social Engine.
• May be ready to integrate Voice AI into their operation.
At this level, we treat your GenM workspace like a full operating system — offers, pipelines, calendars, automations, communications — built as if we were building it for ourselves.
• Validated AI Legacy and AI Review Engine.
• Often started or planned AI Social Engine.
• May be ready to integrate Voice AI into their operation.
At this level, we treat your GenM workspace like a full operating system — offers, pipelines, calendars, automations, communications — built as if we were building it for ourselves.
Do I need Business Suite AI to benefit from the rest of the stack?
No. Business Suite AI is for owners who are ready for a fully architected system and want a done-for-you build. You can stay at:
• AI Legacy → AI Review Engine only, or
• AI Legacy → AI Review Engine → AI Social Engine, or
• Add Voice AI on top
and still get strong results. Business Suite AI simply compresses time and ensures everything is mapped, documented, and launched at a higher standard.
• AI Legacy → AI Review Engine only, or
• AI Legacy → AI Review Engine → AI Social Engine, or
• Add Voice AI on top
and still get strong results. Business Suite AI simply compresses time and ensures everything is mapped, documented, and launched at a higher standard.
Across the ladder
Billing, data, existing tools & support.
These answers apply across all steps of the hierarchy: Legacy, Engines, Voice, and Suite.
Billing & subscriptions
Simple structure: start low with AI Legacy, then climb the ladder when the previous step is working.
Can I keep my AI Legacy or engine pricing as I upgrade?
If you join during a Founder / Legacy window and remain an active subscriber, your pricing for that step is honored as long as your subscription stays active. When you move up the ladder — for example from AI Legacy into AI Review Engine or AI Social Engine — you’ll add or adjust based on the public pricing at that time, but we don’t secretly change previous locked-in tiers.
Can I cancel if a step in the ladder isn’t a fit for me?
Yes. You are not forced into long-term contracts to climb the ladder. You can:
• Stay at AI Legacy only.
• Stay at AI Legacy + AI Review Engine.
• Pause an engine if it isn’t a fit yet.
We always recommend you complete at least the 48-hour launch, 10-day review momentum, and 14-day sprint before deciding — that’s where the true value of each step shows up.
• Stay at AI Legacy only.
• Stay at AI Legacy + AI Review Engine.
• Pause an engine if it isn’t a fit yet.
We always recommend you complete at least the 48-hour launch, 10-day review momentum, and 14-day sprint before deciding — that’s where the true value of each step shows up.
Are there additional usage fees across the stack?
Yes, like most serious CRMs, underlying usage (SMS, call minutes, AI tokens, email sending) is billed separately with a small rebill. Your AI Legacy Power Credit is there so you can see early AI value without worrying about usage. As you move into AI Review Engine, AI Social Engine, Voice AI, and Business Suite AI, your usage is clearly itemized so you can understand cost versus ROI at each step.
Data, existing tools & support
Your data stays yours, even as you climb from Legacy to Engines, Voice, and Suite.
What if I already use other tools for reviews, email, or calendars?
Many owners start GenM while still using other tools. You can:
• Run AI Legacy + AI Review Engine alongside your current stack.
• Gradually migrate reviews, campaigns, and calendars into GenM.
• Turn off older tools once each step in the ladder is proven.
The hierarchy is built to respect where you’re starting from, not force an overnight switch.
• Run AI Legacy + AI Review Engine alongside your current stack.
• Gradually migrate reviews, campaigns, and calendars into GenM.
• Turn off older tools once each step in the ladder is proven.
The hierarchy is built to respect where you’re starting from, not force an overnight switch.
Who owns my data as I move from Legacy up to Business Suite AI?
You own your data at every step — contacts, pipelines, reviews, notes, and content. If you ever decide to leave, you can export key records so you’re not locked out of your own customer history just because you climbed the ladder inside GenM.
What support do I get at different levels of the ladder?
Support increases as you move up the hierarchy:
• AI Legacy: Onboarding guidance, pages, and prompts to activate your account.
• AI Review Engine / AI Social Engine: Stronger implementation resources and strategic recommendations.
• GenM Voice AI — 24/7 Receptionist: Help configuring call flows, calendars, and scripts.
• Business Suite AI: A 30-day, done-for-you build with maps, walkthroughs, and light SOPs so your team can run the system with confidence.
• AI Legacy: Onboarding guidance, pages, and prompts to activate your account.
• AI Review Engine / AI Social Engine: Stronger implementation resources and strategic recommendations.
• GenM Voice AI — 24/7 Receptionist: Help configuring call flows, calendars, and scripts.
• Business Suite AI: A 30-day, done-for-you build with maps, walkthroughs, and light SOPs so your team can run the system with confidence.