Solution • For Home Services
Give every job a clean follow-up and a clear next step.
GenM Online helps home service teams collect more reviews, keep social channels active, and track calls, jobs, and follow-ups in one AI-supported workspace. Trucks stay moving; the system keeps everything organized.
Home service challenges
Calls, jobs, and reviews move fast. Paper and memory can’t keep up.
Most home service businesses juggle calls, texts, and job notes across phones, whiteboards, and inboxes. It’s easy to lose track of who needs a quote, who needs a reminder, and who would happily leave a 5-star review if asked.
Where things usually slip
- • Reviews requested inconsistently or not at all after jobs.
- • Job notes stored on clipboards, texts, or separate systems.
- • Follow-ups for quotes and maintenance handled “when there’s time.”
- • No single dashboard to see what’s happening each day.
What GenM helps you tighten
- • Review requests and replies managed in one workspace.
- • Simple structure for jobs, calls, and customer history.
- • Follow-up reminders and campaigns you can set once, then adjust.
- • A clearer line of sight on today, this week, and this month.
Solution overview
One platform to support the office and the field.
GenM gives your office and field teams a shared foundation for communication, reviews, and follow-up. The goal is not more software — it’s fewer gaps between the customer’s first call and the final review.
Reviews: from every truck to one dashboard
Automate review requests after completed jobs, keep feedback in one place, and respond with AI-assisted suggestions your team can approve or tweak.
- • Central review inbox across supported platforms.
- • Job-completion triggers for review requests.
- • Response suggestions that match your tone and policies.
Social: stay visible between busy days
Use the planner to schedule simple, steady social content — before/after work, seasonal tips, and safety reminders — without asking office staff to become full-time marketers.
- • Content calendar for key platforms.
- • AI help for captions and topic ideas.
- • Scheduling tools so posts go live on time.
Customer and job activity
Keep key details about customers, calls, and jobs where your team can find them. See who called, what was quoted, and what the next step should be.
- • Contact profiles with call and message history.
- • Pipelines for estimates, active jobs, and completed work.
- • Notes your team can update from the office.
Supports the way you already work
GenM is built to sit alongside your phones and, where applicable, your existing job software. You can introduce GenM step by step, starting with reviews and follow-ups.
- • No requirement to rip out existing tools.
- • Shared access for owners, dispatchers, and office staff.
- • Options to expand your use of GenM over time.
Where to start
AI Legacy is a practical first step for home service teams.
AI Legacy brings GenM’s core review, social, and customer-activity tools into one workspace. It’s aimed at owners and managers who want more structure without hiring another full-time coordinator.
AI Legacy (Founders): start with a $1 trial. Keep it for $99/month as one of the first 100 subscribers. Use it to manage reviews, basic social presence, and customer follow-up from one place.
As your volume and team grow, you can layer in more automation and advanced engines without jumping to a new platform.
Home service teams that see quick wins
- • Plumbing, HVAC, and electrical companies.
- • Cleaning, restoration, and specialty trades.
- • Lawn care, landscaping, and exterior services.
- • Multi-truck operations wanting a clearer daily view.
Launch
Bring GenM into the office in four steps.
You don’t have to change your entire operation at once. You can start by supporting the office and gradually bring more of your process into GenM.
01. Start your AI Legacy trial
Begin with a $1 trial and a focused onboarding survey about your services, team, and current tools. This helps align GenM with how you already operate.
02. Connect key channels
Link your Google Business Profile and primary communication channels. This lets reviews and customer messages begin flowing into one system.
03. Turn on review and follow-up routines
Set up basic review campaigns and follow-up steps around completed jobs and estimates. You can refine the timing and messaging as you see results.
04. Review the dashboard and adjust
Use the GenM dashboard to see reviews, follow-ups, and customer activity at a glance. Make changes based on what you and your team actually need.
FAQ
Questions from home service owners and managers.
These are common questions from teams bringing GenM into their dispatch and day-to-day operations.
Will GenM replace my existing job or dispatch software?
Not automatically. GenM focuses on reviews, communication, and follow-up. Many teams start by using GenM alongside their existing job system, then decide over time how much to centralize.
Can office staff run this without extra hires?
Yes. GenM is designed to support the office, not overwhelm it. AI helps with structure and suggestions so your team can spend more time handling customers and less time chasing details.
Does GenM support multiple locations or crews?
Yes. You can track activity across locations or service areas, and your team can see the same core information where it matters.
What if my team isn’t comfortable with new software?
GenM is introduced in stages. You can start with one or two key uses — like reviews and simple follow-ups — then expand as your team becomes more comfortable.
Do we have to change our phone numbers?
In most cases, no. GenM is designed to support call tracking and messaging without forcing you to abandon the numbers your customers already know.
How soon will we see results?
Many teams see an impact in the first 30–60 days — especially in the number of reviews collected and the clarity around follow-ups for jobs and estimates.