Solution • For Local Businesses
AI reviews and social support for local businesses.
GenM Online helps local businesses collect more reviews, stay active on social media, and keep customer communication organized inside one AI-powered platform. You keep control of your brand; GenM handles the structure and tools.
Local challenges
Local customers are active everywhere. Your tools shouldn’t be scattered.
Most local businesses rely on a mix of paper notes, social apps, email, and a few logins to stay in touch with customers. That works until it doesn’t — especially when reviews, social content, and messages start to stack up.
Common issues we see
- • Reviews on Google, Facebook, and other sites with no single view.
- • Social posts created last minute or not at all during busy weeks.
- • Customer details split between inboxes, phones, and calendars.
- • No simple way to see what’s working or where to improve.
What GenM helps with
- • Centralizing review requests and responses into one workspace.
- • Planning a simple content rhythm for your social channels.
- • Keeping customer information, bookings, and follow-ups organized.
- • Giving you a clear view of activity and opportunities each week.
Solution overview
One platform for reviews, social, and customer activity.
GenM brings your core communication and growth tasks into one place. The focus is simple: help local businesses stay visible, organized, and responsive without adding more tools to the stack.
Reviews: stay current and responsive
Request new reviews with structured campaigns, see feedback in one inbox, and use AI-assisted suggestions to respond in your voice. Keep your listings active so customers see recent, thoughtful replies.
- • Central review inbox across major platforms.
- • Automated follow-up requests after visits or appointments.
- • AI-guided reply suggestions you can approve or edit.
Social: stay present without starting from scratch
Use the social planner to map posts for the week or month, draft captions with AI help, and keep your business visible where customers spend their time.
- • Content calendar view for your key channels.
- • AI assistance for captions and content ideas.
- • Scheduling tools so posts go live automatically.
Customer activity and follow-up
Track customer interactions inside a simple CRM. See who left a review, who reached out, and where they are in your relationship so you can follow up intentionally.
- • Contact profiles with communication history.
- • Simple pipelines for inquiries, estimates, or bookings.
- • Calendar tools to support your scheduling needs.
Built for local teams, not large departments
GenM is designed for owners, managers, and small teams who want structure without having to hire additional staff. You can start small and layer on more tools as you grow.
- • Works alongside your existing phone and email systems.
- • Shared access so your team can help manage reviews and social.
- • Clear onboarding that respects your time and pace.
Where to start
AI Legacy is the starting point for local businesses.
AI Legacy is a founders-phase plan that brings GenM’s core tools for reviews, social content, and customer activity into a single workspace. It is designed as a practical entry point for local businesses that want structure and momentum at a manageable price.
AI Legacy (Founders): start with a $1 trial. Keep it for $99/month as one of the first 100 subscribers. You get access to the same underlying platform that powers future engines and solutions.
As your needs grow, you can explore additional GenM engines such as dedicated AI Review or AI Social solutions without switching systems or restarting from scratch.
Local businesses that tend to benefit most
- • Service providers who rely on strong reviews and word of mouth.
- • Retail and specialty shops that need a consistent social presence.
- • Appointment-based businesses wanting clearer follow-up and scheduling.
- • Owners who want better systems without adding another full-time role.
Launch
From $1 trial to a live system in four steps.
Getting started is guided and focused. You do not need to redesign your entire business to use GenM; you begin with the essentials that matter most to local customers.
01. Start your AI Legacy trial
Begin with a $1 trial and a short onboarding survey. Share details about your locations, services, and existing review and social channels.
02. Connect your key channels
Link your Google Business Profile and primary social accounts so GenM can begin organizing reviews and content tasks in one place.
03. Launch review and social routines
Use the built-in tools to send your first review requests and schedule a base layer of social posts. You can adjust tone and pace as you go.
04. Check your activity and adjust
View reviews, social posts, and customer activity from your GenM dashboard. Make simple adjustments each week based on what matters most to your business.
FAQ
Questions from local business owners.
Here are a few common questions from owners and managers considering GenM for their local business.
Is GenM a marketing agency?
No. GenM Online is a software company. The platform gives you tools and structured workflows to manage reviews, social content, and customer activity. You decide how to use those tools for your brand and customers.
Do I need a full-time marketer to use GenM?
No. GenM is built for local teams that wear many hats. The goal is to simplify your work, not add another layer of management. You can start small and grow your usage over time.
Can I keep my current tools?
In many cases, yes. GenM can complement tools you already use. Over time, some businesses choose to consolidate more activity into GenM as they see the benefits of a unified platform.
What if I am new to AI?
You do not need to be an AI expert. GenM uses AI behind the scenes to assist with suggestions and structure, but you stay in control and can approve, edit, or decline AI-supported content.
Does AI Legacy lock me into higher-priced plans later?
No. The AI Legacy founders rate is meant to reward early adopters. You can maintain your rate as long as your subscription remains active, with optional access to future engines if and when they are a fit.
How do I know if GenM is a fit for my business?
The best way is to use the $1 trial and connect your core channels. Within the first few days, you will see how GenM organizes your reviews, social activity, and customer interactions in one place.